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Terminate contract
vor 25 Tagen
Hi
What i need to do to Terminate contract Before i receive the order ?
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Community Guide
vor 25 Tagen
Hello @Fredel Arnold
Don't cancel, just revoke.
When the official order confirmation comes, then use the contact form here. Termination means after 24 months of term. Cancellation within 14 days of receiving the order confirmation
https://www.telekom.de/kontakt/e-mail-kontakt/festnetz/widerruf-eines-telekom-auftrags
1
Antwort
von
vor 25 Tagen
Thanks for fast response
if i acees the link i get
HTTP Status 400 – Bad Request
Community Guide
vor 25 Tagen
@Fredel Arnold
Clear Cache and Cookies from browser.
Alternatively, use another browser
1
Antwort
von
vor 25 Tagen
ok i got there so after i recive order confirmation the code The order number 11-digit sequence of numbers or has the format xxxxxx-PSM-xxxxxx-x.
i complecte the revoke at the link you provided and all is ok ?
Community Guide
vor 25 Tagen
@Fredel Arnold
Have you received an official order confirmation? I don't mean the confirmation of receipt. If you use the link you will receive a confirmation of receipt to revoke your consent. Processing the cancellation takes approximately 2-3 weeks.
4
Antwort
von
vor 25 Tagen
Hello @Fredel Arnold ,
In order to cancel, you will need to fill out the form in the link above.
The whole order, including the visit from a technician, will then be cancelled.
Kind regards
Anna