When the official order confirmation comes, then use the contact form here. Termination means after 24 months of term. Cancellation within 14 days of receiving the order confirmation
Have you received an official order confirmation? I don't mean the confirmation of receipt. If you use the link you will receive a confirmation of receipt to revoke your consent. Processing the cancellation takes approximately 2-3 weeks.
The order number seems to be related to a mobile phone contract. Could you please let me know what exactly you ordered? That way, I can provide you with the correct contact form right away.
Kind regards
Caro
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von
vor 5 Monaten
Hi, I ordered an DSL connection but I what to cancel so no need for the technician to come or the order,
vor 5 Monaten
Hello @Fredel Arnold
Don't cancel, just revoke.
When the official order confirmation comes, then use the contact form here. Termination means after 24 months of term. Cancellation within 14 days of receiving the order confirmation
https://www.telekom.de/kontakt/e-mail-kontakt/festnetz/widerruf-eines-telekom-auftrags
1
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von
vor 5 Monaten
Thanks for fast response
if i acees the link i get
HTTP Status 400 – Bad Request
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von
vor 5 Monaten
@Fredel Arnold
Clear Cache and Cookies from browser.
Alternatively, use another browser
1
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von
vor 5 Monaten
ok i got there so after i recive order confirmation the code The order number 11-digit sequence of numbers or has the format xxxxxx-PSM-xxxxxx-x.
i complecte the revoke at the link you provided and all is ok ?
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Antwort
von
vor 5 Monaten
@Fredel Arnold
Have you received an official order confirmation? I don't mean the confirmation of receipt. If you use the link you will receive a confirmation of receipt to revoke your consent. Processing the cancellation takes approximately 2-3 weeks.
4
Antwort
von
vor 5 Monaten
Hello and welcome to the community @Fredel Arnold!
The order number seems to be related to a mobile phone contract. Could you please let me know what exactly you ordered? That way, I can provide you with the correct contact form right away.
Kind regards
Caro
Antwort
von
vor 5 Monaten
Hi, I ordered an DSL connection but I what to cancel so no need for the technician to come or the order,
Antwort
von
vor 5 Monaten
Hello @Fredel Arnold ,
In order to cancel, you will need to fill out the form in the link above.
The whole order, including the visit from a technician, will then be cancelled.
Kind regards
Anna
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