Terminated Contract but still paying monthly
4 months ago
Hi,
I terminated my fiber optic contract in August 2024 and I received a confirmation but I am still being charged with the full amount every month. I also already returned the devices to Telekom. How do I file a follow up with them and get the excess money that I was charged with?
Regards,
Sarah
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8 months ago
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4 months ago
and I received a confirmation
What date is noted in the confirmation?
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4 months ago
The date I received the letter is 03.08.2024.
There is a table written: Terminated Services and the date says 20.06.2025.
Is that why I am still being charged? I only had 1 year lock in period from June or July of 2023. I applied for the termination starting 31.Aug.2024.
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4 months ago
I only had 1 year lock in period
Are you sure? Take a look at your order confirmation from 2023
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4 months ago
Hi @Sarah Maute, 👋
I'm sorry to hear that you canceled your contract. If your termination confirmation shows the date 20.06.2025, you will be charged until that date.
If you need further assistance, I can arrange a phone call to discuss this in more detail. Please let me know a convenient time for you. 😊
Best regards
Jonas
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4 months ago
Obviously Deutsche Telekom believes you are in a 2 year contract. Do you have the contract available where it says 1 year?
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