Termination of my contract: no response

Question

Hi,

Sorry to write in english. I left Germany so I needed to terminate my internet contract with Deutsche Telekom. As requested, I filled the internet form the 7 August 2019 by giving a copy of my working visa for Japan. I also gave back the router and the media receiver to a Deutsche Telekom shop. Since then, I do not have any news. Is my contract terminated? Thank you for your help.

Kind regards,

Alexandre

Nico B. · Accepted Answer

Hi Alexandre,thank you for the call.Like we discussed, the contract has been terminated. If you have any further questions regarding this topic, please contact us again.Kind regards Nco B.

Sven Ö. · Answer

Hey @alexandre.cauquoin , welcome to our community. Unfortunately I couldn't find a contract with the customer number and your name you recorded in your profile. Can you check it? Are you in Japan right now or in France? The call back number is from french, that's why I'm asking. Kind regards Sven Ö.

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