The invoice created for an incomplete internet installation
3 years ago
Dear Customer Care team,
My German is not very good, so I am writing in English, please excuse me for this.
This post refers to the invoice (amount of €136.81) that was created for the new connection that was canceled due to an incomplete installation.
I got the bill when the new installation was free. Also , the technician didn't install the connection.
Technician only came once on March 18th. He couldn't install the connection on that day. He told me to make a new appointment.
I booked a new appointment for March 19th. Technician didn't come. I waited all day for the technician and also called your customer service three times
Very disappointed with the service, it wasted my time. So I put in a request to cancel the contract.
Due to a problem on your part, I was without internet for 5 days. It gave me too much stress. I couldn't do my home office. Now you are asking for money. I feel cheated.
I also realized that the Telekom sales person who came to my doorstep and made the contract gave false information.
But I still hope that Telekom will take care of the customers and solve the problem.
Thank you and I look forward to your reply.
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