Hey apologises for my inability to speak in German first, I have a problem with my internet connection the speedtest always shows good results : downloadin +150mb/s and upload is +40mb/s most of the time I test, but the issue is when Im talking with video calls or gaming online it gets really bad, always. video calls keeps dropping due to internet issues (this happens with multiple services FaceTime, Whatsapp, Google Meet, Zoom...etc) and with different devices my phone and both laptops and for gaming my ps4 if Im playing online I keep getting kicked out. the funny thing is when this happen and I go over to do a speedtest the results are just fine. before I was on lower plans so I thought maybe my plan is low (16mb) then I upgraded to 50mb still had the same issue now I upgraded to maxium and still facing the same thing. the router I have is the Speeport Smart 3 I have chekd the firmware updates in it and it seems its update to date. can I get some help please.