Urgent: Fiber Internet Connection Not Working

vor 11 Stunden

Hello,

My fiber internet has stopped working, and the modem shows an error indicating a problem with the cable. I’ve tried contacting support, but I haven’t been able to speak with anyone in English.

In addition, my contract no longer appears in my online account, so I’m unable to resolve the issue through the website.

Could you please help me fix this problem or connect me with an English-speaking support representative?

Thank you very much for your help.

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11

    • vor 11 Stunden

       

       

       

      Thank you for your contribution to our community. 🙏🏽

       

      I would be happy to help you check your fiber optic connection and record the fault. However, I was unable to reach you by phone just now. 

       

      When would be a better time for you? 

       

      Best regards
      Timur

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      0

    • vor 10 Stunden

      Hello, Thank you very much for your prompt reply! Sorry, I am in a work call, can I call you back when it's finished?

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      3

      von

      vor 10 Stunden

      aguimaraes.julia

      , can I call you back when it's finished?

      Hello, Thank you very much for your prompt reply! Sorry, I am in a work call, can I call you back when it's finished?

      aguimaraes.julia

      , can I call you back when it's finished?

      No, please note this:

      Timur K.

      When would be a better time for you? 

       

       

       

      Thank you for your contribution to our community. 🙏🏽

       

      I would be happy to help you check your fiber optic connection and record the fault. However, I was unable to reach you by phone just now. 

       

      When would be a better time for you? 

       

      Best regards
      Timur

      Timur K.

      When would be a better time for you? 

      0

      von

      vor 10 Stunden

      1pm would be great

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      von

      vor 10 Stunden

      aguimaraes.julia
      1pm would be great

      1pm would be great

      aguimaraes.julia

      1pm would be great

      @Timur K. 

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      Uneingeloggter Nutzer

      von

    • vor 9 Stunden

      Hello,

      I would like to inform you that my internet connection is working again. I’m not sure what caused the issue, but it seems to have resolved itself.

      However, my contract still does not appear in my online account. Could you please help me restore access to it or let me know how to fix this issue?

      Thank you very much for your assistance.

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      5

      von

      vor 8 Stunden

       

       

       

      Please log in directly with your access data. 🙏🏽 That means your access number and personal password. 🙂

       

      Best regards
      Timur

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      von

      vor 25 Minuten

      Hi Timur,

      It worked! Thank you very much for your support!

      Kind regards,

      Julia

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      von

      vor 9 Minuten

      Hi @aguimaraes.julia,

      You're so very welcome. If you have any further questions or may need any support again, feel free to get back to me.

      Kind regards Fadi R.




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