Solved

URGENT I have to cancel my contract (internet)

2 years ago

Hello, 

I am moving abroad on Aug 31th, 2023 and I want to cancel my contract with Telekom. 

It seems that I need the "De-registration certificate from the residents' registration office", but I can only have that 7 days before my departure, which is too late as I have to give a notice 1 month before. What can I do? In addition, I have to return the router.

 

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  • Accepted Solution

    accepted by

    2 years ago

    Thank you for your message, @LEOGORGULHO .

     

    You only need one of the following documents as proof:

    De-registration certificate from the residents’ registration office or

    the Certificate from the new employer

    or Marching orders (for soldiers).

    Then you can order everything using the linked form.

    https://www.telekom.de/kontakt/e-mail-kontakt/festnetz/umzug-ins-ausland

    Does that help you? You will then also receive a return slip for the hardware. Fröhlich

     

    Kind regards 

    Carolin L. 

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