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URGENT I have to cancel my contract (internet)
vor 2 Jahren
Hello,
I am moving abroad on Aug 31th, 2023 and I want to cancel my contract with Telekom.
It seems that I need the "De-registration certificate from the residents' registration office", but I can only have that 7 days before my departure, which is too late as I have to give a notice 1 month before. What can I do? In addition, I have to return the router.
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@LEOGORGULHO
If you want help from @Telekom-hilft-Team it is necessary to fill out your profil
https://telekomhilft.telekom.de/t5/user/myprofilepage/tab/personal-profile:telekom-custom-user-profile-userdata
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Antwort
von
vor 2 Jahren
Thank you for your message, @LEOGORGULHO .
You only need one of the following documents as proof:
De-registration certificate from the residents’ registration office or
the Certificate from the new employer
or Marching orders (for soldiers).
Then you can order everything using the linked form.
https://www.telekom.de/kontakt/e-mail-kontakt/festnetz/umzug-ins-ausland
Does that help you? You will then also receive a return slip for the hardware.
Kind regards
Carolin L.