Solved

Vertragsänderung von Magenta L (inkl. Speed XL upgrade) auf Magenta XXL

4 years ago

Habe vor einiger Zeit meinen Magenta L Vetrag durch Zubuchung Speed XL (Fiber 200) 5 €/Monat aufgepeppt.

Möchte nun auf Magenta XXL umsteigen. Ist sichergestellt, dass damit automatisch die Speed XL Zubuchung zeitgleich entfällt?

Was genau muss ich im Kundencenter tun?

273

9

  • Accepted Solution

    accepted by

    4 years ago

    Hallo Nadine,

     

    danke für deine Nachricht. Ich habe das inzwischen mit einem Hotline-Kollegen von der Telekom besprochen. Er hat deine traumhaften Werte bestätigt. Wir haben einige Zeit gebraucht zur Klärung, denn ich kam mit zahlreichen Speedtests auch mit LAN Kabel noch nicht mal auf 100 MBit/s in Down- und Upload.

    Router und Glasfasermodem vom Netz, Speedport Smart 3 Neustart- alles hatte ich schon vorher probiert- ergebnislos.

    Gebracht hat es letztlich der echte Reset des Smart 3- nun bringt er bis zu 530 MBit/s down und 120 up. So passt es jetzt :-), muss man aber auch erstmal draufkommen, als ich vor einigen Jahren zum Tarif L das Speed Update auf 200 Mbit/down zugebucht hatte war dies nämlich nicht erforderlich.

    Egal- problem solved!

    0

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