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16 hours ago
If you are sure that the charge is not legitimate (and only in this case!) I'd suggest you just cancel the "Lastschrift" via online banking and you'll get the money back basically immediately. BUT: better be sure that the charge is not valid. This may even go to court eventually if you refuse to pay valid charges.
If you have any business relationship with Telekom: Did you check your invoices recently? Does the charge on your account have any reference to an existing customer/account number that you recognize?
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9 hours ago
Hello @Sumit Chirayil,
welcome to our community.
If you have not yet been able to find out the reason for the debit, I will be happy to look into it.
To do so, please add a callback number and your telephone availability to your profile details and then let me know here.
Best regards
Kathrin
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