Wrong charge posted in my current bill.

5 hours ago

In my current bill I found a charge or Euro 3.64 against  "Glasfaser 600 mit MagentaTV Smart " . I never opted for this service. You can verify it from my previous bills. I am not sure why it is charged this month. I request for a rectification.

Regards,

Suman Mitra

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    • 3 hours ago

      Do you have rented a mediareceiver or tvbox

      @Suman Mitra 

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      4

      from

      1 hour ago

      Resolved.

      from

      1 hour ago

      Thank you for the nice conversation @Suman Mitra

      I'm glad that we could clarify the situation.

      Drop me a line if I can do anything else for you.

      I wish you a wonderful day.

      Kind regards,

      Martin Bo.

      from

      1 hour ago

      Just had a wonderful conversation. Issue resolved. I really appreciate the effort and time you put to resolve my problem. 

      You are really helpful. 

      Thank you very much.

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    • 3 hours ago

      Hello @Suman Mitra,

       

      Welcome to our Community.

      I'm pleased to help you.

      I would like to call you to verify your identity.

      When do you have time?

       

      Kind regards

      Khaled

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