Wrong Contract

vor 15 Stunden

I've just moved from Munich to Hamburg since July.

Before I moved, I contacted and confirmed that I would bring my internet contract to my new address. I've talked with a customer service of Telekom on 19.06.25 via phone. The staff has confirmed that my old MagentaZuHause L (150m/s) cannot be moved to my new address because Telekom doesn't have this service at my new address.

Therefore, we've agreed that I'll change to a MegantaZuHause M (50m/s) contract instead, I've also received the new contract before the new internet is installed. According to our discussion, I'll use this MegantaZuHause M internet for a couple of months before Telekom's Glasfaser service is available in my area. The details of the price I received were as below:

Picture removed because of personal Information (Telekom hilft)

However, I just received the bill for July this morning, which showed that I'm still paying for the MagentaZuHause L contract at 48.9 euros as below:

Picture removed because of personal Information (Telekom hilft)

I assume there is a mistake in my contract and bill. I wonder how this would be solved?

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    • vor 15 Stunden

      Hello @Y7Y,

       

      thank you for the nice call.

       

      Like I said on the phone, let's wait for the next bill.

      Everything will be corrected with that.

       

      I will check in with you next month around the same time as now.

       

      Have nice week. 😊

       

      Kind regards

      Belana

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