I've just moved from Munich to Hamburg since July.
Before I moved, I contacted and confirmed that I would bring my internet contract to my new address. I've talked with a customer service of Telekom on 19.06.25 via phone. The staff has confirmed that my old MagentaZuHause L (150m/s) cannot be moved to my new address because Telekom doesn't have this service at my new address.
Therefore, we've agreed that I'll change to a MegantaZuHause M (50m/s) contract instead, I've also received the new contract before the new internet is installed. According to our discussion, I'll use this MegantaZuHause M internet for a couple of months before Telekom's Glasfaser service is available in my area. The details of the price I received were as below:
Picture removed because of personal Information (Telekom hilft)
However, I just received the bill for July this morning, which showed that I'm still paying for the MagentaZuHause L contract at 48.9 euros as below:
Picture removed because of personal Information (Telekom hilft)
I assume there is a mistake in my contract and bill. I wonder how this would be solved?
vor 15 Stunden
Hello @Y7Y,
thank you for the nice call.
Like I said on the phone, let's wait for the next bill.
Everything will be corrected with that.
I will check in with you next month around the same time as now.
Have nice week. 😊
Kind regards
Belana
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