Wrong Contract
2 months ago
I've just moved from Munich to Hamburg since July.
Before I moved, I contacted and confirmed that I would bring my internet contract to my new address. I've talked with a customer service of Telekom on 19.06.25 via phone. The staff has confirmed that my old MagentaZuHause L (150m/s) cannot be moved to my new address because Telekom doesn't have this service at my new address.
Therefore, we've agreed that I'll change to a MegantaZuHause M (50m/s) contract instead, I've also received the new contract before the new internet is installed. According to our discussion, I'll use this MegantaZuHause M internet for a couple of months before Telekom's Glasfaser service is available in my area. The details of the price I received were as below:
Picture removed because of personal Information (Telekom hilft)
However, I just received the bill for July this morning, which showed that I'm still paying for the MagentaZuHause L contract at 48.9 euros as below:
Picture removed because of personal Information (Telekom hilft)
I assume there is a mistake in my contract and bill. I wonder how this would be solved?
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2 months ago
Hello @Y7Y,
thank you for the nice call.
Like I said on the phone, let's wait for the next bill.
Everything will be corrected with that.
I will check in with you next month around the same time as now.
Have nice week. 😊
Kind regards
Belana
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18 days ago
Hello @Y7Y,
I'm pleased to help you.
If you get the invoice, inform us to check it together.
We need to call you, to legitimize you with Costumer number and the last six numbers of your IBAN.
Kind regards Khaled
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