@gs21386 ,

 

The process isn't exactly our doing, to be honest. Companies like Google/Apple want customers to reach out to them in cases like this. It's sad to read, that this results in you cancelling all of your contracts.

 

In Germany, we have specific legal frameworks and processes that regulate the handling of third-party charges. These are based on the Telecommunications Act (Telekommunikationsgesetz, TKG ), which aims to protect consumers and sets clear rules for the billing of third-party services. It is important to note, that this is a pretty significant point and difference.

 

A key aspect of this law is that telecommunications providers, such as Telekom, are required to assist customers with the billing of third-party services but are not allowed to take direct responsibility for the provision or refund of these services. The underlying principle is that the third-party providers are the actual contracting parties for the services rendered and, therefore, must also be the direct points of contact for any inquiries or complaints.

 

Telekom takes over the charges for purchased services and then bills you accordingly. This has the advantage for you that all costs related to your mobile connection are billed by us. If you have any questions regarding this part of your mobile bill, you have the option to contact the service provider directly to get more information about the charges. The contact details of the provider are listed on your mobile bill. The provider will need your phone number for identification purposes. 

 

Kind regards

 

Anna