Hi @Speedy20,

 

es wäre schön, wenn du dich auf einen Thread in unserer Community beschränkst. Ich habe dir auf deinen anderen Beitrag geantwortet.

 

Viele Grüße

Michael

My sentiments exactly. Between my first and second visit to Germany, I've been a Telekom customer for about a decade... and in this instance they'd prefer to sit back and have me sort everything out. It's really insane to me. In America, if some company placed a dubious charge on my bill, I can call my service provider and they will remove the charge immediately, then take the issue up with the company that charged me. 

Many will say "you're now in Germany" and I get it- I'm not making an overarching comparison between the two countries. However, I'm afraid to say that in this case, the process is completely backwards. 

I am cancelling all Telekom contracts at the earliest chance possible because of this and switching back to Vodafone or O2. That's about 360€ a month because Telekom can't figure out how to stop a third party from stealing 20€ from me (or other customers). 

@gs21386 ,

 

The process isn't exactly our doing, to be honest. Companies like Google/Apple want customers to reach out to them in cases like this. It's sad to read, that this results in you cancelling all of your contracts.

 

In Germany, we have specific legal frameworks and processes that regulate the handling of third-party charges. These are based on the Telecommunications Act (Telekommunikationsgesetz, TKG ), which aims to protect consumers and sets clear rules for the billing of third-party services. It is important to note, that this is a pretty significant point and difference.

 

A key aspect of this law is that telecommunications providers, such as Telekom, are required to assist customers with the billing of third-party services but are not allowed to take direct responsibility for the provision or refund of these services. The underlying principle is that the third-party providers are the actual contracting parties for the services rendered and, therefore, must also be the direct points of contact for any inquiries or complaints.

 

Telekom takes over the charges for purchased services and then bills you accordingly. This has the advantage for you that all costs related to your mobile connection are billed by us. If you have any questions regarding this part of your mobile bill, you have the option to contact the service provider directly to get more information about the charges. The contact details of the provider are listed on your mobile bill. The provider will need your phone number for identification purposes. 

 

Kind regards

 

Anna