Hello,

Im a Telekom customer for almost 3 years. 

Almost 3 years ago, I did a contract with prepaid + smartphone. 

After the 2 years of contract expired, I sen a termination request (Kündigung Mobilfunk). 

I did my first request on September 19th, November 21th and more recently in December 5th. 

Why isnt Telekom following the process? How many more times do I have to cancel?

I want to change to a prepaid contract. 

I expect all of this to be concluded until the end of this week, and I expect no phone calls. 

Thanks