Gelöst
Deleted esim
vor 2 Jahren
Please help me with deleted e-sim, i need new activation qr code. I dont have any more access to my esim card so i cannot receive sms when i try to order new qr code over “Contract Details > My SIMs > Settings > Security Check >SIMExchange > Change SIM card type > Next > eSIM profile > Activation code > Confirm”
tnx in advance
318
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deleted e-sim, i need new activation qr code
Call the support hotline at 2202, they should be able to help you out. If the operator does not speak English, hang up and call again until you find someone who does.
Fingers crossed,
Thomas
0
vor 2 Jahren
Hello @N.Vuckovic and welcome to the community.
I'm happy to help you with your request. On which time are you available for a call?
Kind regards
Malte M.
5
Antwort
von
vor 2 Jahren
Good evening @N.Vuckovic ,
thanks for your time frame.
I already tried to get you by phone - unfortunately without success.
Should I try it again later this evening?
Moreover, you have the possibility to go to one of our Telekom Shops they can hand you also one.
Maybe this option is faster because I have to send you a new QR code via post.
I'm happy to read from you here again.
Best regards
Sarah D.
Antwort
von
vor 2 Jahren
Sarah, sorry for not answering on your call, i was on other line.
Unfortunately Telekom shop in Solingen is closed due to renovation few weeks.
You can call me anytime from now on.
Thank you again.
Antwort
von
vor 2 Jahren
Thanks for your time @N.Vuckovic
The new QR code is on its way to you.
If there are further questions - let us know.
We are here for you.
Best regards
Sarah D.
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akzeptiert von
vor 2 Jahren
Thanks for your time @N.Vuckovic
The new QR code is on its way to you.
If there are further questions - let us know.
We are here for you.
Best regards
Sarah D.
0
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