English customer support for opt-in

vor 2 Stunden

I'm using telekom prepaid sim at the moment and have obtained the contract to opt-in to o2 yearly contract instead. I'm trying to contact the shop and hotline(AI) to no avail. I also need my kundennummer for that as well and I haven't been able to access my kundennummer because I don't have it to begin with. Thank you in advance

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vor 11 Minuten

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    • vor 11 Minuten

      Hey @Anyadairin

       

      thanks for reaching out to us. 

      The customer number is necessary for authentification but if you have the other aspects we can also do this process. So at first: Do you have your card number of your current prepaid plan or your customer account number? 

       

      Regards 

       

      Sarah

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