eSim via Kundencenter

Question

Hello :),

I have a prepaid sim, and I wanted to switch to eSim.. and I did that via the Kundencenter.. but once it was activated my original "physical" sim was disabled immediately .. now in my kundencenter I see a message "esim code ansehen".. but when I click it and follow the instructions it asks me to enter security code which was sent to my number per SMS.. how I am supposed to enter it while my sim card is disabled? seems like I'm locked out? can you please help?

Leona W. · Accepted Answer

Hey ahmed.elnaggar,

thanks for the quick interview.

If there are any questions left, concerning the activation of the SIM Card or in general, you can always text us here.
I will mark this post as a solution in order to complete this thread for now.

Kind regards.
Leona M.

Mächschen · Answer

@ahmed.elnaggar https://telekomhilft.telekom.de/t5/user/myprofilepage/tab/personal-profile:telekom-custom-user-profile-userdata Kundennummer = customer numberRückrufnummer = eine Nummer,  unter der man dich anrufen kann.

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