Telekom hilft Community

Telekom Business Community

Private customers

Telekom Shops

Contact

 

Solved

eSim via Kundencenter

5 years ago

Hello :),

 

I have a prepaid sim, and I wanted to switch to eSim.. and I did that via the Kundencenter.. but once it was activated my original "physical" sim was disabled immediately .. now in my kundencenter I see a message "esim code ansehen".. but when I click it and follow the instructions it asks me to enter security code which was sent to my number per SMS.. how I am supposed to enter it while my sim card is disabled? seems like I'm locked out? can you please help?

483

0

11

    • Accepted Solution

      accepted by

      5 years ago

      Hey ahmed.elnaggar,

      thanks for the quick interview. Fröhlich If there are any questions left, concerning the activation of the SIM Card or in general, you can always text us here.
      I will mark this post as a solution in order to complete this thread for now.

      Kind regards.
      Leona M.

      0

    This could help you too

    Solved
    eSIM Wechsel im Kundencenter

    5 years ago

    in  

    Mobilfunk

    1627

    2

    5

    eSim Bestellung Kundencenter

    6 years ago

    in  

    Mobilfunk

    414

    0

    2

    Solved
    Kein eSim Profil im Kundencenter

    6 years ago

    in  

    Mobilfunk

    405

    0

    2

    Solved
    Keine eSim im Kundencenter

    6 years ago

    in  

    Festnetz & Internet

    379

    0

    2

    Aktivierung eSIM über das Kundencenter

    6 years ago

    in  

    Mobilfunk

    197

    0

    1

    You might also be interested in

    • Request purchasing advice

      Fill out our online contact form quickly and easily so that we can advise you personally in a timely manner.

      Request purchasing advice

    • View offers

      Find out about our current mobile phone offers.

      View offers
     

    Social Media

    Telekom FacebookTelekom InstagramTelekom X