Hello everyone,
For the past three weeks, I’ve been having an extremely frustrating experience with Telekom’s customer service. I honestly can’t express how upset I am about the rudeness and lack of willingness to help that I’ve encountered.
I urgently need my call records to be reviewed by an objective quality assurance team, and I hope Telekom will take the necessary actions to improve their service. However, I haven’t been able to find any official email address or contact form where I can submit a complaint.
Does anyone know how I can do that?
Akzeptierte Lösung
akzeptiert von
vor 25 Tagen
@tahayusufkomur
You can file a complaint here.
For landline calls, click here:
https://www.telekom.de/kontakt/e-mail-kontakt/festnetz/beschwerde-allgemein
For mobile communications here:
https://www.telekom.de/kontakt/e-mail-kontakt/mobilfunk/beschwerde
3
von
vor 25 Tagen
Thank you :)
0
von
vor 24 Tagen
Hello @tahayusufkomur,
I'm sorry to read that you've had a bad experience. @Marcel2605 already showed you the right form.
If you like, I can also take a closer look at your complaint.
Kind regards
Malte
von
vor 24 Tagen
If you like, I can also take a closer look at your complaint. Kind regards Malte
Hello @tahayusufkomur,
I'm sorry to read that you've had a bad experience. @Marcel2605 already showed you the right form.
If you like, I can also take a closer look at your complaint.
Kind regards
Malte
Du list aber auch schon was deine Leutchens vom Team so schreiben, oder? Auch wenn es kurz vor Feierabend ist?! https://telekomhilft.telekom.de/conversations/mobilfunk/beschwerde-über-fehlerhafte-vertragsabwicklung-und-bitte-um-sofortige-klärung/68e12220fb5ee00d212c7431?commentId=68e1292dfb5ee00d212f9195&replyId=68e170c181abf65569037e51
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Akzeptierte Lösung
akzeptiert von
vor 25 Tagen
@tahayusufkomur
Why a new thread concerning the same theme?
https://telekomhilft.telekom.de/conversations/mobilfunk/beschwerde-%C3%BCber-fehlerhafte-vertragsabwicklung-und-bitte-um-sofortige-kl%C3%A4rung/68e12220fb5ee00d212c7431
1
von
vor 24 Tagen
@tahayusufkomur
Why a new thread concerning the same theme?
@tahayusufkomur
Why a new thread concerning the same theme?
https://telekomhilft.telekom.de/conversations/mobilfunk/beschwerde-%C3%BCber-fehlerhafte-vertragsabwicklung-und-bitte-um-sofortige-kl%C3%A4rung/68e12220fb5ee00d212c7431
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