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Issue with portability, can't get English support
vor 4 Jahren
Hello,
I'm trying to sign up with a MagentaMobil plan, by porting my phone number from EDEKA-Smart.
I've received an e-mail telling me there was a problem and to call 0800 5726252. I've called, but wasn't able to talk to anyone that speaks English. I was given the phone number 0800 3301080 and told it's for English support, but when I call it I get a German message telling me they can't put me through.
Is there any other way to get support for my order in English?
Thanks!
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Community Guide
vor 4 Jahren
describe your Problem and one of the Team members will sort this out.
Please complete your Profile as well under the link below:
2
Antwort
von
vor 4 Jahren
I've escalated the thread - someone will get back to you as soon as possible - please be patient
Telekom hilft Team
vor 4 Jahren
Hello @rafasoares
I spoke to our provider change team. You've chosen the wrong "current" provider and that's the reason the order didn't go through.
There are two options now. Option one is you are doing another order and choose the correct current provider, or I'll do the order for you if you provide the order confirmation "Eingangsbestätigung/Auftragsbestätigung" via this form to me.
Regards
Karsten L.
1
Antwort
von
vor 4 Jahren
I see. I couldn't find the correct option for my current provider (EDEKA-Smart). Looking online, the suggested option was allMobility WBS Brands, which is the one I selected.
I'll send you the information.
Thanks!
Telekom hilft Team
vor 4 Jahren
Regards
Karsten L.
1
Antwort
von
vor 4 Jahren
Just did it, thank you very much.