Latest bill almost 100 Euro higher
vor 11 Monaten
My latest bill is much higher than normal and I have difficulty understanding why. Can someone who speaks English please help?
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vor 11 Monaten
Auf der Rechnung stehen doch alle Positionen einzeln drauf @Dwakser
https://www.deepl.com/de/translator
9
Antwort
von
vor 11 Monaten
Thank you! Yes, I recall signing up for Travel & Surf.
Antwort
von
vor 11 Monaten
Hello @Dwakser,
as @RoadrunnerDD has already correctly written, there are additional roaming charges for outgoing and incoming calls abroad.
Unfortunately, you have only booked data passes for abroad, which only included free data usage.
This is the reason for the additional cost of the phone calls.
Kind regards
Malte
Antwort
von
vor 11 Monaten
Thanks. I will try to keep that in mind the next time I go on a trip.
Uneingeloggter Nutzer
Antwort
von
vor 11 Monaten
OK, I translated things - but I have questions about some of the charges. To whom do I turn now?
1
Antwort
von
vor 11 Monaten
but I have questions about some of the charges
Primarily, this is a customer-help-customer community. So please ask your questions. Which items on your invoice do you not understand? What exactly is different to the last invoice? Have positions been added? Which?
Uneingeloggter Nutzer
Antwort
von
vor 11 Monaten
@Dwakser
You were abroad for a few days? There are costs for incoming calls in this time (35,80€). Also you made calls from there (8,97€)
You have to know, that if you are in other countries, and someone is calling you, you have to pay the costs for the call from Germany to the country wherever you are
3
Antwort
von
vor 11 Monaten
But isn't that the purpose of the plan I purchased? To avoid those costs? That is what is confusing to me. Also, it shows I purchased TWO plans, though I don't know how that happened.
Antwort
von
vor 11 Monaten
Also, it shows I purchased TWO plans
Are you sure you booked only one of them? Then we can call the @Telekom-hilft-Team to look into this issue
Antwort
von
vor 11 Monaten
I recall distinctly that I was attempting to do this from my phone - but most of the screens are in German. I might have done something wrong.
Uneingeloggter Nutzer
Antwort
von
vor 11 Monaten
Mal so nebenbei, Danke an @olliMD für das Wiedereinstellen des Anhangs nach schwärzen 🤗
1
Antwort
von
vor 11 Monaten
Yes - I didn't notice that. I am not used to these things. Thanks to all.
Uneingeloggter Nutzer
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