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No data on pre-paid.
vor einem Jahr
I have a pre-paid sim. Every month I top it up. This month I ran out of data early so put an extra 15€ on it, but it has not loaded onto my account. I have not had any data for the past 3 days. I have tried calling and the askmagenta but neither have helped. I have paid the 15€ I would like to be able to access it please.
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Hi @Amy-Spencer
How did you charge 3 days ago?
By bank transfer or by code directly on the phone?
With a bank transfer it can take 2-3 working days (Mon-Fri) until it is credited.
So that a team can help you, please enter your details in your profile here.
This goes under: My Settings (Meine Einstellungen)
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Telekom hilft Team
vor einem Jahr
Good evening @Amy-Spencer ,
thanks for texting and welcome to our community!
Unfortunately I couldn't reach you by phone a few moments ago.
Due to your current issue:
Are the 15 Euro now topped on?
Were you able to choose a data option?
Best regards
Sarah D.
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