Not receiving verification texts

vor einem Jahr

I switched to my German number, and I have been unable to receive verification text messages from certain accounts (American based) - specifically my bank. I am unable to access these accounts because the texts won’t deliver to my phone.

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  • 5 Sterne Mitgestalter

    vor einem Jahr

    In what Form did you state the number?

    Is it possible that your accounts did not support sending international sms?

    Are you able to receive messages from other senders (german)?

    1

    Antwort

    von

    vor einem Jahr

    I will ask the company. I have received messages from other German numbers but authentication codes often come in short numbers rather than full numbers. 


  • Community Guide

    vor einem Jahr

    @Vgcon  schrieb:
    have been unable to receive verification text messages from certain accounts (American based) - specifically my bank

    If you receive text messages (SMS) in general on the German number, the problem is most likely on the sender's side (no international messages due to higher cost, maybe). Does your bank offer alternative 2FA measures, for example OTP via an authenticator app? Then use those instead – those are more secure, anyway, because they cannot be attacked via SIM swapping.

     

    Best wishes,

    Thomas

    0

  • 1 Sterne Mitglied

    vor einem Jahr

    My only option is the phone number (which is really a dumb idea), and the company shouldn’t have problems with sending codes internationally because it caters to people staying outside of the US. I don’t know if it’s an issue because they send via short code numbers rather than actual phone numbers.

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