Old phone number porting issue into telekom from premiumsim
7 hours ago
Hi eveyone,
Good day. I am in a situation and need your valuable suggesations.
I have ordered a Magenta M prepaid contract with old number porting from PremiumSim to Telekom.
I have already opted-in for number porting from PremiumSim, and also have marked my contract for cancellation with a date, 15.09.2025. And PremiumSim told me that number will not be usable any more after that date.
Now, received a message from Telekom that, there is some issue with the porting and have asked me to update a date when the number will be released from PremiumSim, if I have any date. So I replied the message with the date.
Now I am afraid, don't know when Telekom will try to port, and for some reason if it failed, I will lose my number. And I cannot afford that, that number is everywhere from my work to banks to social media everywhere.
Please suggest me, if I need to do something timely to prevent any mishape.
Thank you so much and regards,
Note:
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7 hours ago
@Airish
2. I belive you need support of the Team, so please fill all you custumer data to your Profil
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7 hours ago
Hi, thanks for the quick reply.
No is number. I mean my old phone number from premium sim.
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6 hours ago
I send a ping to the Team. ;-)
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6 hours ago
Hello @Airish,
I'm happy to help and check the current status of the transfer of your mobile number. I didn't reach you via phone unfortunately, are you sure that's the right contact number?
Kind regards
Malte
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7 hours ago
@WerWeißWas
no. ist die Abkürzung für Nummer.
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