‎Order confirmation email not received

Telekom hilft Community

Telekom Business Community

Private customers

Telekom Shops

Contact

Solved

Order confirmation email not received

3 years ago

Hello Telekom,

I applied for an Internet contract and received the router on 14.12.2021. Unfortunately, I have not received the order confirmation email so I do not know when the activation day is. I do not know where else to look it up so I was hoping I could get some help from here.

Thank you.

271

Accepted Solution
accepted by
3 years ago
Good morning,
Please enter your full contact details in your profile, especially when you can be reached.
Then a Telekom customer advisor will get in touch with you.Then they will surely be helped
1
Answer
from
3 years ago
I've updated my contact details.

Thank you.
Unlogged in user
Answer
from
3 years ago
Good evening @ify ,

I'm really sorry for my late reply to your mentioned problem.

When can I reach you by phone? My try a few minutes ago wasn't successful so far according to your time frame.

As I can see, so far your landline contract is already on track. Do you still need the order confirmation?

I am looking forward to hearing from you.

Best regards

Sarah D.
1
Answer
from
3 years ago
Hello Sarah,

The issue has been resolved. A technician was sent to configure the connection.

Thank you.
Unlogged in user
Answer
from