@McKenzie McMullan 

Please fill in your profile details so that the Telekom-Hilft team can contact you:

a) Click on your avatar at the top right.
b) Select "My settings".
c) Enter your customer number and telephone number and under "Further information" enter a time slot for a callback.
d) For identification purposes, please have the last 6 digits of your IBAN ready.

Then please leave a short message here.

Good evening @McKenzie McMullan,

if you move abroad, you have a special right of cancellation under §60 of the Telecommunications Act and can cancel your contract online with one month's notice using our cancellation form for landline or mobile telephony.
Have you submitted the cancellation form with proof of cancellation?
If not, please use this form:

https://www.telekom.de/kontakt/e-mail-kontakt/festnetz/kuendigung
and provide us with proof of your move.
For example, we need one of the following documents:
Certificate of deregistration from the residents' registration office or certificate from your employer or marching orders for soldiers.

Kind regards

Kathrin