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sim to esim
vor 2 Jahren
I tried converting my prepaid sim to esim. On mail and on the website it says successful. But on my mobile I am not able to see the esim option and SIM 1 is not provisional. I tried reactivating using the QR code but to open it I need a code. But for that I am not recieveing any messages also.
While activating esim it said - there is an issue with esim profile. Once the subject code was 8.1.1 the next time it was 8.2.6
the reason code was 3.8 both times.
Please help me resolve this issue as soon as possible. Thank you.
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Community Guide
vor 2 Jahren
First and foremost: Does your phone support an esim at all?
Indeed, since it has been replaced by the esim.
We've seen this here before. What phone and contract do you have?
You might need help from the Telekom hilft Team. Please fill out your profile with contact details so they can reach out to you.
Fingers crossed!
Thomas
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Telekom hilft Team
vor 2 Jahren
Hello @Samiksha Saiprakash and welcome to the Community.
I'm happy to help you with your request and explain the procedure how to convert a physical SIM to an eSIM to you.
On which time are you available for a call?
Kind regards
Malte M.
0