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Fill out our online contact form quickly and easily so that we can advise you personally in a timely manner.
Find out about our current mobile phone offers.
3 days ago
Hello @jnasty
Did you submit it correctly as an extraordinary termination? So that the team can help:
Please fill out your profile completely.
Data privacy is guaranteed, as only the "Telekom hilft" team can view the data in your profile.
You can find out how to do it in the spoiler:
Here is how to access your profile: Click on your picture (avatar) in the top right corner Then go to "Settings" Grant consent (move the slider to the right): "I consent to the use of my data" Add your customer number and phone number. In the "Additional Information" field, you can enter further details—such as the times when you are best available to be reached. The team is active here daily from 7 a.m. to 11 p.m. (7 days a week). Therefore, it is best to provide a wide window of time during which you can be called. e.g., 2 p.m. – 4 p.m., 7 p.m. – 9 p.m., ... Have your IBAN (last 6 digits) ready for the call so your identity can be verified. You will be contacted by phone during your specified times. . Further information regarding the request for personal data:https://www.telekom.de/hilfe/vertrag-rechnung/kontakt/abfrage-daten
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3 days ago
Hey @jnasty,
I cannot assess what exactly has happened or what has been done so far. Please fill out your profile here in the community and then write to us so that we can get back to you.
I am sure we will find out what is going on.
VG Marco
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