Hello @Mfyg22,
thanks for your message.

I’m sorry to hear about the difficulties you are facing while trying to receive OTPs from the Philippines. Could you please verify that you have correctly entered your phone number with your eWallet Provider?

Your phone number should be entered either as +49 at the beginning or as 0049, 049, or 49. Please check with your provider which format needs to be used. Additionally, kindly check your messages app and look in the spam tab, as the message may have been moved there accidentally.

Please give us a heads-up, if this has worked out for you.
Thank you.

Best regards
Luke