Die Telekom hilft Community zieht um und ist bis zum 8. Januar 2025 nur eingeschränkt zugänglich.
Switching from contract to prepaid
vor 26 Tagen
Hi,
I have a mobile phone contract with ESIM that expires on January 3rd, 2025 - I have given my three months notice. I would like to keep an ESIM and my mobile number and switch to the annual pre-paid 8GB subscription and not the contract on this date. What is the best way to go about doing that? Just ordering the pre-paid subscription and activating on the date of expiry of my contract?
I wasn't sure best way to find English language only support on this.
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Community Guide
vor 26 Tagen
There is no longer a dedicated English language support hotline.
Call 2202, ask for an English speaking operator and tell them what you would like to do. If they cannot help, we can try and involve the @Telekom_hilft team here.
Best wishes,
Thomas
1
Antwort
von
vor 26 Tagen
Hello @NOrion ,
I will gladly help you.
In which time frame are you available for a call? I just tried calling you, but wasn't successful.
Kind regards
Anna
1 Sterne Mitglied
vor 26 Tagen
Hi Anna, could you call in one hour? I will be free then.
1
Antwort
von
vor 26 Tagen
@NOrion ,
Thank you for the pleasant conversation.
The switch will take place on January 3rd.
Here are the different options for topping up.
Kind regards
Anna