Switching from contract to prepaid
vor 5 Monaten
Hi,
I have a mobile phone contract with ESIM that expires on January 3rd, 2025 - I have given my three months notice. I would like to keep an ESIM and my mobile number and switch to the annual pre-paid 8GB subscription and not the contract on this date. What is the best way to go about doing that? Just ordering the pre-paid subscription and activating on the date of expiry of my contract?
I wasn't sure best way to find English language only support on this.
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vor 5 Monaten
I wasn't sure best way to find English language only support on this.
There is no longer a dedicated English language support hotline.
I would like to keep an ESIM and my mobile number and switch to the annual pre-paid 8GB subscription and not the contract on this date. What is the best way to go about doing that?
Call 2202, ask for an English speaking operator and tell them what you would like to do. If they cannot help, we can try and involve the @Telekom_hilft team here.
Best wishes,
Thomas
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vor 5 Monaten
Hello @NOrion ,
I will gladly help you.
In which time frame are you available for a call? I just tried calling you, but wasn't successful.
Kind regards
Anna
Uneingeloggter Nutzer
Antwort
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vor 5 Monaten
Hi Anna, could you call in one hour? I will be free then.
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vor 5 Monaten
@NOrion ,
Thank you for the pleasant conversation.
The switch will take place on January 3rd.
Here are the different options for topping up.
Kind regards
Anna
Uneingeloggter Nutzer
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