‎Switching from contract to prepaid | Telekom hilft Community

Switching from contract to prepaid

6 months ago

I have a mobile phone postpaid contract that I would like to cancel as I have recently moved abroad. However, I would like to retain my current mobile number and switch to a prepaid plan. Could you please advise me on the best way to proceed with this request? Thank you in advance for your assistance.

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6 months ago
Hello @FDefila ,

I just tried calling you, but wasn't successful.

In which time frame are you available for a call? :)

I can then help you switch from Postpaid to Prepaid.

Kind regards

Anna
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6 months ago

Thank you for your time, @FDefila .

As discussed, I’m sending you the form via this way.

https://www.telekom.de/kontakt/e-mail-kontakt/mobilfunk/kuendigung

Choose these setting:

Please send us the relevant proof that you’ve moved abroad.

Once this is noted in the system, I’ll gladly get back to you. However, I will need the customer password for that. If everything is in order, we can switch the contract to prepaid at the end of the term.

I look forward to hearing from you and wish you a pleasant evening!

Kind regards

Caro

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6 months ago
Hi Carolin,

I just sent the form with the requested information. I was also able to recover my customer password. Looking forward to hearing from you.
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6 months ago

Thank you so much for your time, @FDefila .

I'm really glad I could help. As discussed, your contract will switch to Prepaid at the end of the term. :-) With that, I wish you a wonderful time, and feel free to reach out to me again if you have anything on your mind. Until then, I hope you have a lovely evening.

Kind regards

Caro

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