Switching from contract to prepaid
vor einem Monat
I have a mobile phone postpaid contract that I would like to cancel as I have recently moved abroad. However, I would like to retain my current mobile number and switch to a prepaid plan. Could you please advise me on the best way to proceed with this request? Thank you in advance for your assistance.
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vor einem Monat
Hello @FDefila ,
I just tried calling you, but wasn't successful.
In which time frame are you available for a call? :)
I can then help you switch from Postpaid to Prepaid.
Kind regards
Anna
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vor einem Monat
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vor einem Monat
Hi Carolin,
I just sent the form with the requested information. I was also able to recover my customer password. Looking forward to hearing from you.
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vor einem Monat
Thank you so much for your time, @FDefila .
I'm really glad I could help. As discussed, your contract will switch to Prepaid at the end of the term. :-) With that, I wish you a wonderful time, and feel free to reach out to me again if you have anything on your mind. Until then, I hope you have a lovely evening.
Kind regards
Caro
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