Didn’t you receive any invoices e.g. by e-mail?

Hi @josie93 

Have you submitted all the documents?
Were smartphones included in the contract?
Because these also have to be paid for.
How old were the contracts?

So that a team can take a look at it, please enter your details in your profile here.
This goes under: Meine Einstellungen

I had two cell phone lines one for me and my fiance.

I haven't received any emails regarding the bills hence why I am posting this.

I submitted the documents in the store on Raimstein base. They looked it over and confirmed that my last bill would be Oct 1st. I had issues with this earlier from them shutting off one of my lines a month earlier than the confirmed cancelation date and had to revisit the store to re-confirm my bills and cancelation date.

Hey @josie93 ,

thanks for your messages. 

I'm here for you and I would like to help you with this issue.

Unfortunately I couldn't find any details like a contract number, customer number and even not a callback number in your profile. 

Could you please fill in the details, so I am able to check what this is about.

Best regards 

Sarah D.