Xplora display is not working
vor 3 Monaten
Hello,
We just bough Xplora watch for my kid in August and since yesterday the display is not working. How do I proceed?
Regards,
Nanda K S
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vor 3 Monaten
accu power?
Press power button 10 sec. (right button)
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vor 3 Monaten
Yes we have tried it. alternatively vibration+beep sound and vibration and nothing else happens. Just little light on screen but blank screen again. No calls/sms to his phone is going battery is 55%.
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vor 27 Tagen
can someone help me please, I even spoke to xplora support but they asked me to contact telekom as from here I have bought it. thank you
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vor 17 Tagen
@Nanda1,
no, you can order a replacement eSIM for your current contract at the Kundencenter. It's just a new eSIM profile, you contract and your number stays the same.
Just logIn to your Kundencenter, select your contract and order a new eSIM aka a replacement eSIM there.
Kind regards
Malte
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vor 16 Tagen
thank you, this worked :) but process is little complicated not very easy though.
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vor 16 Tagen
Hi @Nanda1
I can relate, that the process might seem complicated at first. 😊 But I´m glad my colleague was helpful ✅ If you might have any further questions, please contact us again.
Best regards
Luke
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