Unable to login with my email id

vor 7 Stunden

I am unable to login with my 2nd email id (different from what I have in my profile). When I am trying to do forgot password, it says cannot find an account but it also doesn't allow me to create a new account with the same email id.

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    • vor 5 Stunden

      Was the email you're trying to log in with bound to a fixed line contract that has been cancelled ~half a year ago?

      Best wishes,

      Thomas

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      2

      von

      vor 4 Stunden

      No. I never had any fixed line contract

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      von

      vor 30 Minuten

      Hello @Tanmay,

      thank you very much for the pleasant call.
      I have done some further research with the e-mail-address in question. Unfortunately, I could not find anything with it in our systems.

      Do you receive a specific error code when you try to set up a new account with that e-mail-address? If so, please send me a screenshot right here.

      Kind regards
      Jonas

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      Uneingeloggter Nutzer

      von

    • vor 5 Stunden

      No.

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    Uneingeloggter Nutzer

    von

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