Cancelling My Contract + A Possible Refund
vor 4 Jahren
Hello,
I am an American student who studied in Germany for six months. I had a monthly plan (2 GB) that I wish to end (I am now back home in the US). I thought the plan would end on its own (as I didn't have enough money on my account to renew the 10 euro monthly fee). At some point in the last few months., I must have accidentally selected an "automatic renewal", and I recently was notified that Telekom took 15 euros out of my credit card in order to renew the plan. I was not aware of this until a few days ago.
I can speak German, but it isn't my mother tongue and I find a lot of the "tech jargon" on this website to be confusing. Could someone instruct me on how to cancel my plan?
If possible, I also wish to refund the 15 euros that was charged to my card. Since I switched out my German/Telekom SIM card (and already have an American plan with Sprint) it is physically impossible for me to use my old Telekom plan. I have no idea when I will return to Germany/Europe.
@Karsten L. Could you possibly help me with this? I saw that you answered a similar question a while ago.
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vor 4 Jahren
Sounds like it is about a prepaid contract MagentaMobil Prepaid M.
You can easily cancel the contract
https://www.telekom.de/hilfe/vertrag-meine-daten/prepaid/prepaid-kuendigen?samChecked=true
Money already deducted from your credit card to the prepaid account cannot be transferred back.
But the current prepaid account you can get paid to a bacnk account (I guess only German bank account)
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vor 4 Jahren
Hi @LucasShannon,
did @muc80337_2's answer help you?
If not, I'm here for you.
Best regards
Darius W.
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vor 4 Jahren
Hello @LucasShannon
Yes, it will go through.
Kind regards
Carolin L.
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vor 4 Jahren
I was about to submit the form (with all my info). It won't accept my Ruckrüfnummer - like I mentioned earlier, I live in the United States and have an American phone number. I tried every variation of my phone number (with/without dashes, parentheses, etc.) but the system still refuses to accept it. I don't have any other EU phone numbers.
Screen Shot 2022-03-25 at 12.28.42 AM.png
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vor 4 Jahren
@LucasShannon
Don't be so German
Just enter a German phone number that could be real, e.g. +49 89 12345678
Worst that can happen is that s.b. really has a question on the issue and will call this phone number - and will not reach you. (Which can also happen with a valid phone number)
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