Hello,
I have been trying to connect my fiber glass connection to my modem, I was given the error that the data is faulty. I was trying to call the helpline as suggested, I couldn't get in touch even after waiting for about 20 minutes. I decided to go to the nearest telekom shop, provided all the information but even they couldn't help with it. They suggested to wait for some time, try connecting it again and if it doesn't work, call the helpline again. I went home and tried again, and the error was the same, I called again and the helpline didn't answer my call, I waited for about 30 mins and 20 mins on two calls. Please tell me what can be done. Because this is turning out to be a regretful decision if this is the customer service telekom provides.
vor einem Jahr
Hi @mohsinnisarbutt60
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I added my detail.
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Is there a possibility that the problem is resolved before the weekend, as nobody seems to be answering the call, this seems to be the only choice of communication.
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vor einem Jahr
Is there a possibility that the problem is resolved before the weekend,
I suppose no.
You will have to wait for a call from @Telekom-hilft-Team
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vor einem Jahr
So there is nothing I can do except pay for a service for weeks which I am not even using. Thanks alot, much appreciated ( great customer services indeed).
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vor einem Jahr
pay for a service for weeks which I am not even using.
This can be resolved when everything ist working.
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It could be resolved if the customer service would care to answer a call.
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vor einem Jahr
Hey @mohsinnisarbutt60,
thanks a lot for your time and the friendly conversation.
Since there was an issue with the booked contract at first, that one got cancelled. The new order is correct now and everything should go smoothly now.
The only thing you'd have to do now, is wait for an appointment with the technician who has to change your fiber box in your home.
I'll ask the department in charge to give you an appointment as quickly as possible.
Best regards
Louisa G.
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vor einem Jahr
Hello Lousa,
Thankyou for resorting that issue. Although it would take time and I do not know when will this technician appointment is possible. Is there a possibility to provide a temporary solution for providing internet until this issue is resolved? Because as I am already under contract and I would be paying for that, I am entitled to service and I would appreciate if this could be made possible.
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vor einem Jahr
Hey @mohsinnisarbutt60,
unfortunately I am unable to have you get a faster response for the technician's appointment.
But I informed a special department to call you back, so you can receive a temporary solution for your internet connection.
Please be patient, a colleague will call you back as soon as possible.
Best regards
Louisa G.
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vor einem Jahr
Hello @Louisa G. ,
I want to express my gratitude for your prompt attention to my recent issue, which has guided it towards resolution. However, I find myself in a situation where the appointment for the repair of the faulty fiberglass device is scheduled for 30th January 2024, presenting a considerable waiting period.
I understand that a high volume of issues may contribute to such delays. In the interim, I accepted a "schnell starter" offer, providing 16GB of internet. Unfortunately, as I began using the limited internet service, I realized that it may not be sufficient to meet my needs for an entire month.
Given these circumstances, I am reaching out to explore alternative solutions that could better accommodate my internet requirements during this waiting period. I am eager to discuss this further with a representative through a phone call, seeking guidance on possible options.
I appreciate your ongoing assistance and understanding in this situation. Please let me know a convenient time for a discussion, and I look forward to your response.
Best regards,
Mohsin
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vor einem Jahr
Hello @mohsinnisarbutt60,
thank you for your reply and the information about the upcoming appointment.
I totally agree, that the waiting period is a bit long in your case, but since you already git the quickstart router, you don't have to worry about anything.
This router gives you 60 GB at first. And as soon as this amount is almost empty, you'll get a notification and can contact me here. Then I'll book you a new amount of data for free.
Best regards,
Louisa G.
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Hello @Louisa G. ,
As with our last conversation, the volume is almost finishing now, I would really appreciate if it could be looked into, since I am currently working, I expect it would be finishing soon and then I would be in kind of a hurdle with internet. Could you please look into this?
Regards,
Mohsin Nisar
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vor einem Jahr
Hi @mohsinnisarbutt60.
As discussed, I just have sent you new data volume via E-Mail.
Drop me a line if I can do anything for you.
I wish you a wonderful evening.
Kind regards,
Martin Bo.
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Hello @marti @Louisa G. ,
Thankyou for your swift response and pro-active approach in solving problems in this regard. Unfortunately my limited data is again coming to an end, due to nature of work, the limited data seem to be not quite adequate for my needs. I would like to request to kindly look into this as it seems that the data provided seems not to be enough for usage, even though I am using the data very careful and avoiding all sorts of entertainment purposes such as streaming (netflix, youtube). The data seems to be ending quite quickly.
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vor einem Jahr
Thanks for the pleasant call @mohsinnisarbutt60.
As discussed, you should receive today or tomorrow the upgraded date volume.
I'm there for you if you need further assistance.
Kind regards,
Martin Bo.
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Hello,
I would like to address that my faulty modem was fixed, now I am waiting for activation process and then connecting my router to the modem. I would like to say that the team here was very helpful and active in resolving issues. All my issues were addressed by the team here. I really appreciate the customer service that was provided ONLY through this platform. Thankyou so much @Martin Bo. and @Louisa G. .
Regards,
Mohsin Nisar
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