AW: Access data not identified

[#1]

Hello,

I received my Speedport smart router yesterday. I could set it up with the help of instructions now I can also connect to the WiFi through my laptop but I can't access the internet. When I login to the speedport.ip and enter my Zugangsnummer and persönlich Passwort I get an error saying the access data is incorrect. Could I get some help here ?

Thanks,

Sneha

[#2 · Accepted solution]

Hello @SnehaVasanthaKumar18,

I am glad to hear the news too.

Kind regards Anja W.

[#3 · Accepted solution]

Hi Macipan,

My connection was not activated yet.It is working now.

Thanks for the support,

Sneha

[#4]

Hello @SnehaVasanthaKumar18,

please try the automatic setup: http://telekom.de/einrichten

Does it work?

best regards MarciPan

[#5]

Hi Macipan,
This doesn't seem to work ! I also tried it with the dal help app. Is this the problem with router ? However I can connect to the WiFi through my laptop but can't access internet

Thanks,
Sneha

[#6]

@SnehaVasanthaKumar18

Do you have the correct credentials?
What error message do you get when you go online?

best regards MarciPan

[#7]

I can login to Speedport through my Gerätepasswort. When I click on internet in main menu I enter my Zugangsnummer and persönlich Passwort. It gives me error saying r56_0001_An error in identification of access data has ocurred

[#8]

Attached here is the image if you can take a look at it!

Thanks,

Sneha

[#9]

@SnehaVasanthaKumar18

please enter your data here on the profile page (customer number / phone number): Profil (only you and the Telekom team can see this data)

I'll let the Telekom team know so they can help you - please have a little patience.

best regards MarciPan

[#10]

Macipan, I have entered the details in the profile. Thank you, Sneha

[#11]

@SnehaVasanthaKumar18

Can you please check whether your data is saved in your profile?

Or is the Internet connection working now?

best regards MarciPan

[#12 · Accepted solution]

Hi Macipan,

My connection was not activated yet.It is working now.

Thanks for the support,

Sneha

[#13]

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@SnehaVasanthaKumar18  schrieb:

Hi Macipan,

My connection was not activated yet.It is working now.

Thanks for the support,

Sneha

---

you're welcome, thanks for your feedback and nice to have it working now.

best regards MarciPan

[#14 · Accepted solution]

Hello @SnehaVasanthaKumar18,

I am glad to hear the news too.

Kind regards Anja W.