New = pre-owned customer return. Wrong Telekom policy.

7 years ago

Hello Telekom Team,

I have bought from the one of eBay seller a few Magenta devices. The price was TOP, fast shipping and good service.

Unfortunatelly devices are not new - they are customer returns. One of device has a TELEKOM ARVATO return label with all data (name, surname and full address) of first owner! Inside the box I have also found ORIGINAL invoice from Telekom - invice with all info about first owner.

I have spoken with the seller and he told me, that he is official Telekom reseller. No way - I did not find any info about that.

Do you have any security team? What about GDPR (Datenschutz-Grundverordnung)?
It's looks like a big SCAM ... (stolen devices or something)
Could you verify the seller?

I can send link to the ebay shop and photo of return label and invoice from the first owner in private message.

 

Thanks

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