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No one came for an appointment set up for yesterday.

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No one came for an appointment set up for yesterday.

Dear all, my apologies for writing in English. Also I'm not sure if this is the write place to write this. If not, could you please let me know where?

I have requested Vodafone services for Internet and they made an appointment for yesterday with a technician from Deutsche Telekom that would come from 8:00 till 16:00 to activate my phone line. I stayed at home the whole day and no one came! You can imagine how frustrating this is- a wasted day of work!

I contacted Vodafone, who apparently has nothing to do with it, as the technician is from Deutsche Telekom. They can only make a new appointment and that's it. Would you agree? If so, how can I know what happened? Why no one came?

Thanks!
Martins
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Beitrag: 5 von 7 (53 Ansichten)
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Akzeptiert von daniel_li (Community Manager)
‎02.09.2015 01:31
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Akzeptiert von daniel_li (Community Manager)
‎02.09.2015 01:31

Re: No one came for an appointment set up for yesterday.

Hi Martins!
I'm sorry that you´ve been waiting the whole day for nothing.
Burny88 is right in saying that Vodafone is your point of contract. They've got their special counterparts to manage these appointments with our technicians and it's not obvious why your phone line wasn't activated that day or even name a reason for it. Sorry!
If Vodafone made a new appointment already, I'm confident and keep my fingers crossed for you, that everything will be fine then. Have a nice day!
Kind regards
Markus

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Beitrag: 2 von 7 (37 Ansichten)

Re: No one came for an appointment set up for yesterday.

Thats right - only Vodafone can make a new appointment for you Traurig
Real Life ist was für Versager, die ingame nichts erreichen.
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Beitrag: 3 von 7 (37 Ansichten)

Re: No one came for an appointment set up for yesterday.

They already did a new appointment, that's not the problem. But I need to know: 1. why no one came, what happened?; 2. is there a guarantee that someone will come in the next appointment?
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Beitrag: 4 von 7 (37 Ansichten)

Re: No one came for an appointment set up for yesterday.

The new appointment, by the way, is in 2 weeks only.
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1 Sterne Mitglied
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Beitrag: 5 von 7 (54 Ansichten)
Lösung
Akzeptiert von daniel_li (Community Manager)
‎02.09.2015 01:31
Lösung
Akzeptiert von daniel_li (Community Manager)
‎02.09.2015 01:31

Re: No one came for an appointment set up for yesterday.

Hi Martins!
I'm sorry that you´ve been waiting the whole day for nothing.
Burny88 is right in saying that Vodafone is your point of contract. They've got their special counterparts to manage these appointments with our technicians and it's not obvious why your phone line wasn't activated that day or even name a reason for it. Sorry!
If Vodafone made a new appointment already, I'm confident and keep my fingers crossed for you, that everything will be fine then. Have a nice day!
Kind regards
Markus
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