Lights on but wifi still doesn’t work

Gelöst

The wlan and status lights are on for the smartbox device but not able to connect to wifi. Any help?

2 AKZEPTIERTE LÖSUNGEN
Lösung
Telekom hilft Team
Hello @chai.vijayakumar

I had a look at your contract and your line. I've reset your line one more time. Does it work now? Are you able to set up your Router now?

Greetings

Karsten L.

Lösung in ursprünglichem Beitrag anzeigen  


@chai.vijayakumar  schrieb:

The wlan and status lights are on for the smartbox device but not able to connect to wifi. Any help?


What kind of "smartbox device" do you mean/use? Do you mean an Internet Access Device like a Speedport or a FRITZ!Box or do you mean a special Smart Home Base.

 

If you mean a Telekom Speedport please use this link:

 

http://speedport.ip/html/login/status.html

 

and tell us the name of the device.

 

Regards Ulrich

Also the link you provided does not work for me😕

@chai.vijayakumar : Please check, if your Speedport Smart 3 works with the actual firmware 010137.3.0.005.3:

 

https://www.telekom.de/hilfe/geraete-zubehoer/router/speedport-smart-3/firmware-speedport-smart-3

 

If not, please try to actualize the firmware. Do the problems still exist after that?

 

Greetings Ulrich

@UlrichZ the technician came by Friday and opened the line.. the wlan lights and the status lights are on. When I do the inital set up on speedport.ip I get a message that a connection could not be established. All the wiring looks correct from the pictures...

@chai.vijayakumar  schrieb:
@UlrichZ the technician came by Friday and opened the line.. the wlan lights and the status lights are on.

Yes, but the Link-LED must be on, too. There is no Internet access without a DSL connection (or fiber optic connection).

 

You have to report a malfunction:

 

http://telekom.de/stoerung

 

Can you open this page via WLAN or LAN connection?

 

http://speedport.ip

 

If yes, please switch the language to English and choose the Status-Button. Than look a the Firmware version. If it is not this version.

 

https://www.telekom.de/hilfe/geraete-zubehoer/router/speedport-smart-3/firmware-speedport-smart-3

 

download the actual one and install it.

 

So that the Telekom teamies can help you, please enter here:

 

https://telekomhilft.telekom.de/t5/user/myprofilepage/tab/personal-profile%3Atelekom-custom-user-pro...

 

your contact details, which only the Telekom Teamies have access to.


Greetings Ulrich

 

Thank you!! I have the updated firmware so that’s good!! I have updated my info on the link as well, thanks so much for your guidance

@chai.vijayakumar : I've just asked the Telekom Teamies for help for your Internet access.

 

Greetings Ulrich

Lösung
Telekom hilft Team
Hello @chai.vijayakumar

I had a look at your contract and your line. I've reset your line one more time. Does it work now? Are you able to set up your Router now?

Greetings

Karsten L.
Hi!!! It works now, thank you so much!!