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24.03.2019 09:20
The wlan and status lights are on for the smartbox device but not able to connect to wifi. Any help?
Gelöst! Gehe zu Lösung.
24.03.2019 10:35
@chai.vijayakumar schrieb:
The wlan and status lights are on for the smartbox device but not able to connect to wifi. Any help?
What kind of "smartbox device" do you mean/use? Do you mean an Internet Access Device like a Speedport or a FRITZ!Box or do you mean a special Smart Home Base.
If you mean a Telekom Speedport please use this link:
http://speedport.ip/html/login/status.html
and tell us the name of the device.
Regards Ulrich
24.03.2019 11:15
24.03.2019 12:19
@chai.vijayakumar : Please check, if your Speedport Smart 3 works with the actual firmware 010137.3.0.005.3:
https://www.telekom.de/hilfe/geraete-zubehoer/router/speedport-smart-3/firmware-speedport-smart-3
If not, please try to actualize the firmware. Do the problems still exist after that?
Greetings Ulrich
24.03.2019 14:41
24.03.2019 15:20
@chai.vijayakumar schrieb:
@UlrichZ the technician came by Friday and opened the line.. the wlan lights and the status lights are on.
Yes, but the Link-LED must be on, too. There is no Internet access without a DSL connection (or fiber optic connection).
You have to report a malfunction:
Can you open this page via WLAN or LAN connection?
If yes, please switch the language to English and choose the Status-Button. Than look a the Firmware version. If it is not this version.
https://www.telekom.de/hilfe/geraete-zubehoer/router/speedport-smart-3/firmware-speedport-smart-3
download the actual one and install it.
So that the Telekom teamies can help you, please enter here:
your contact details, which only the Telekom Teamies have access to.
Greetings Ulrich
24.03.2019 17:13
25.03.2019 05:16
@chai.vijayakumar : I've just asked the Telekom Teamies for help for your Internet access.
Greetings Ulrich
Füllen Sie schnell und unkompliziert unser Online-Kontaktformular aus, damit wir sie zeitnah persönlich beraten können.
Informieren Sie sich über unsere aktuellen Internet-Angebote.