Lights on but wifi still doesn’t work

[#1]

The wlan and status lights are on for the smartbox device but not able to connect to wifi. Any help?

[#2 · Accepted solution]

Hi!!! It works now, thank you so much!!

[#3 · Accepted solution]

Hello @chai.vijayakumar

I had a look at your contract and your line. I've reset your line one more time. Does it work now? Are you able to set up your Router now?

Greetings

Karsten L.