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No internet

7 years ago

Today 17.10.18 a technician came and activated the internet. However I do not have the router from telecom and bought a tp link ac1200. I made all the configuration of that router but still can't access the internet. What might be the reason?

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    • 7 years ago

      Would you pls. add your contract details.

      It could well be, that the router is not working with special details of your line.

       

      Secondly as I am aware this router does not have the ability to have the 'login-setting' preconfigured for telekom access.

      Did you use 'AnschlusskennungT-Online-NummerMitbenutzerkennung@t-online.de' plus 'Persönliches Kennwort'  as Password ?

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      7 years ago

      I think that the problem is exactly related to this data provided from telecom zugangsnummer, personal password, I didn’t use them and I don’t know where to put because during the configuration it didn’t ask me about the carrier and all that info I don’t know where to put it. 

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    • 7 years ago

      Hi @emrahm,

      welcome to our community.

      Did you find the page in the menu of the router where you have to insert your "Zugangsdaten"? Does the router get the connection now?

      Best regards Inga Kristina J.

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      7 years ago

      Unterstand I correctly, that you put the TP-Link aside without further investigation.?

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      7 years ago

      yes

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      7 years ago

      Hi @emrahm,

      thanks for your feedback. I'm glad that it works now.
      Fröhlich

      Best regards Inga Kristina J.

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      7 years ago

      I have just found a speedport router and now i have connection. Thank you

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