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17.10.2018 22:15
Today 17.10.18 a technician came and activated the internet. However I do not have the router from telecom and bought a tp link ac1200. I made all the configuration of that router but still can't access the internet. What might be the reason?
Gelöst! Gehe zu Lösung.
I have just found a speedport router and now i have connection. Thank you
17.10.2018 23:20
Would you pls. add your contract details.
It could well be, that the router is not working with special details of your line.
Secondly as I am aware this router does not have the ability to have the 'login-setting' preconfigured for telekom access.
Did you use 'AnschlusskennungT-Online-NummerMitbenutzerkennung@t-online.de' plus 'Persönliches Kennwort' as Password ?
18.10.2018 09:49
I think that the problem is exactly related to this data provided from telecom zugangsnummer, personal password, I didn’t use them and I don’t know where to put because during the configuration it didn’t ask me about the carrier and all that info I don’t know where to put it.
18.10.2018 10:01
You would need to access the browser based GUI of the router after hooking up a PC to one of the LAN-Ports.
Following the user guide Section 4.2 ( on CD or https://www.google.com/url?sa=t&rct=j&q=&esrc=s&source=web&cd=1&ved=2ahUKEwjrhYHbwY_eAhUEmrQKHXkgCO0...
A video is on youtube at https://www.google.com/url?sa=t&rct=j&q=&esrc=s&source=web&cd=2&cad=rja&uact=8&ved=2ahUKEwjrhYHbwY_e...
Again I would like to point out that this router will NOT work on certain types of connectivity scenarios whith telekom ( line type ) and other with similar product type don't even have a modem inside.
18.10.2018 10:36
I have already done the quick setup but where should I write these anschlusskennug and mitbenutzernummer th that is the problem
18.10.2018 10:55 Zuletzt bearbeitet: 18.10.2018 10:58 durch den Autor
There MUST be a section in the setup menu (not necessarily the QuickSetup but directly accessing the router to enter your account data.
( there are only 2 possibilities where you do not need to enter your data: router connect to fiber modem or your line is on a automatically configuring platform (this working only with certain other Speedport and Fritzbox models but as far as I know not with TP-LINK)
To carry on:
- pls. provide a photo of the serial number plate of the TP-LINK. This to really determine the model
- as asked for earlier pls. name the type/ name of contract you have
- complete your profile data, so Telekom team members ( not the public) can contact you and find out the physical line type if possible
- provide other screenshots where applicable
21.10.2018 19:37
I have just found a speedport router and now i have connection. Thank you
21.10.2018 19:46
21.10.2018 19:49
yes
21.10.2018 20:00
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