Speedport Smart 3 dropping Internet connection randomly after an upgrade made to Internet Speed

[#1]

Router log (system messages) shows the following messages after every time the connection drops: 09.02.2019 21:53:47 (R022) The gateway IP address assigned by the ISP: 217.230.165.102 09.02.2019 21:53:45 (R104) Info: PADS package was received by the HG 09.02.2019 21:53:45 (R103) Info: PADR package was sent by the HG 09.02.2019 21:53:45 (R102) Info: PADO package was received by the HG 09.02.2019 21:53:45 (R101) Info: PADI package was sent by the HG 09.02.2019 21:53:42 (R101) Info: PADI package was sent by the HG 09.02.2019 21:53:39 (R101) Info: PADI package was sent by the HG 09.02.2019 21:53:35 (R101) Info: PADI package was sent by the HG 09.02.2019 21:53:32 (R101) Info: PADI package was sent by the HG 09.02.2019 21:53:28 (R101) Info: PADI package was sent by the HG 09.02.2019 21:53:25 (R101) Info: PADI package was sent by the HG 09.02.2019 21:53:22 (R101) Info: PADI package was sent by the HG 09.02.2019 21:53:18(R101) Info: PADI Paket wurde vom HG gesendet 09.02.2019 21:53:15(R101) Info: PADI Paket wurde vom HG gesendet 09.02.2019 21:53:12(R101) Info: PADI Paket wurde vom HG gesendet 09.02.2019 21:53:09(R101) Info: PADI Paket wurde vom HG gesendet 09.02.2019 21:53:06(R101) Info: PADI Paket wurde vom HG gesendet 09.02.2019 21:53:03 (R101) Info: PADI package was sent by the HG 09.02.2019 21:53:00 (R101) Info: PADI package was sent by the HG 09.02.2019 21:52:57 (R101) Info: PADI package was sent by the HG 09.02.2019 21:52:54 (R101) Info: PADI package was sent by the HG 09.02.2019 21:52:46 (R007) DSL is available (DSL synchronization exists). DSL upstream: <42461>, DSL downstream: <185821>.

[#2 · Accepted solution]

Dear All

Thanks for your help. I was using a Tp-Link (pair) powerline adapters, removing them solved the problem. I tested the network extensively before posting this and also extended the wifi range by adding two Speed Home Wifi to create the mesh. Great coverage and high speed connections in every corner of the house. Thanks and this community really works. 

Sandeep Saini

[#3]

The important part of the router-log is missing. Before DSL is availablle... what are the messages?

Do you use Powerline-Devices?

You can try a speed-fixing of the line starting here: https://www.telekom.de/hilfe/hilfe-bei-stoerungen/leitungspruefung

[#4]

Hi @sandeepsaini,

welcome to our community.

The questions asked by @Queller are very important. How about the answers?

If you use powerlines (devolos for example), please unplug them from the electrical socket and see if the disconnects end.

Best regards, Inga Kristina J.

[#5 · Accepted solution]

Dear All

Thanks for your help. I was using a Tp-Link (pair) powerline adapters, removing them solved the problem. I tested the network extensively before posting this and also extended the wifi range by adding two Speed Home Wifi to create the mesh. Great coverage and high speed connections in every corner of the house. Thanks and this community really works. 

Sandeep Saini

[#6]

Hello @sandeepsaini,

that's great. I'm glad that you could fix the problem and that everything's fine now.

Thank you very much for your reply.


Kind regards, Inga Kristina J.