How do I find my Access Number?

Question

Hello. I have a landline/DSL service. I have a customer number, order number, and the landline phone numbers. My internet service is working and Telekom has debited from my bank account. I'm trying to access my contract/bills online, but it looks like I need an 'access number.' I do not recall this being listed in any documentation. It's also not visible in the router. How do I find my access number?

Fadi A. · Answer

Hi @Gelöschter Nutzer,thank you for contacting us. You need your landline access data for the first registration in the landline customer center.'You should have received it by mail' You use this to log in and then set an email address with which you can later log into the customer center. On this page -> https://bit.ly/21fanQ4, the registration in the customer center is described again.If you do not have any access data (anymore), I can send them to you again after legitimation by telephone. Best regards Fadi R.

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