English Post: eSim with Prepaid number

Question

Hi team Can someone please confirm is it possible to use eSim options with prepaid number.For last 18 months I was using this option and 5 days ago my phone has been reseted and eSim configuration has been deleted.Today I went to Telekom shop and they told me that it is not possible to use eSim with Prepaid number.Also how I can request new sim card for my prepaid number? Thanks

Nico B. · Accepted Answer

@internet76431, thank you for the call. Like discussed the e-sim profile will get send to you via post. It can take up to 3 days because of shipping. Kind regards Nico B.

Waage1969 · Answer

Hello,i inform the @Telekom hilft Team  for help in english.Greats Waage1969

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