Would like to cancel my order

Question

I ordered internet /TV service about a week ago that i would like to cancel. I have not received an order confirmation email. I do have an order number.

ak123 · Answer

If you have ordered online or via phone, you have a right of withdrawal within 14 days after you got the 'Auftragsbestätigung', order confirmation. Use the 'Kontaktformular für Festnetz' (www.telekom.de/widerruf) and enter your personal details.

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