Lowering my current tariff

Question

Before our internet was set up I increased our cellular data tariff to 24gb on my wife's phone and unlimited on my own. I am currently looking to lower these tariff's to 12gb each. I am not sure if there is a way to lower this through the Telekom website as the buttons to do so are greyed out. I am reluctant to call due to most of the operators speaking only German and I speak only English. If anyone could help that would be appreciated. Thank you!

Anonymous User · Answer

Hallo @z16hinson Thank you for your question. You can only graduate the tariff 6 months before the end of the contract. Therefore it is also shown in gray. The change then costs € 50. Translate per google.

muc80337_2 · Answer

A downgrade is possible only under certain conditions. If possible the question remains how much you actually save in the remaining contract duration, as the downgrade itself asks for a fee.

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