I am trying to get a business internet contract and I went to the store in Berlin to ask the customer service representatives if they could helm me with my options (I have been trying to contact customer service English hotline for 6 months unsuccessfully). As soon as I entered the store I felt like I shouldn't be there. The representative was very rude and it felt like I am asking him to help me move a couch up the stairs for free just because I asked if I could get/change my current contract to a business account. Then within a moment  his colleague came up and they started being rude together (there was not a single customer in the store). I was trying to explain my situation and they were interrupting me and making little smug laughing sounds between each other or heavy breaths to express their annoyance after each question and throwing sarcastic comments. Then after a few minutes they said they don't provide these kind of services in the store... I told them I had all of these services setup in a store just like this and they told me "WELL WHY DON'T YOU GO TO THAT STORE THEN."... I mean that is the most rude and unprofessional thing I have ever heard. As I was walking out I said "You guys have been very helpful" in a sarcastic way and they said in German "Maybe you should learn German before you complain" and laughed together. 

My wife and I were literally bullied out of the store. This has been the most extreme and racist situation I have ever encountered.  We felt completely disrespected and helpless after paying at least 200 euros a month for nearly 3 years with Telekom and just trying to get a new service signed up. More than anything this was right in the center of Berlin where I assume most people coming in are tourists or foreigners (Friedrichstr, Unter den Linden 155, 10117 Berlin) We are a young couple working with advertising and media production so we know what we are talking and exactly what product we need. It wasn't like we came in talking nonsense for hours making no sense. 

Telekom team can you PLEASE please please give us some contact who could provide us with customer service in English? 

Could you please please