I am writing to formally file a complaint regarding two very serious issues I have faced as a customer:

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1. Misleading Information at the Shop:
When I signed my phone contract at a Telekom shop, the seller told me clearly that my mobile data would increase to 10GB per month within or after 3 months. Based on this promise, I agreed to the contract. However, I later found out (was told) that this information was false — my data allowance will remain at 5GB/month until the end of the contract in 2027. This is misleading. I request that this situation be reviewed and a fair solution considered.

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2. Disrespectful and Unethical Customer Service Call:
On 13:40 today, I received a call from the number (+498003301000) after I contacted Telekom to ask about the conditions for cancelling my contract. The representative I spoke to treated me with disrespect. He:

• Told me I had no right to cancel it at all, and mocked me by saying it is just “my feelings” and “my fault” that I chose this service/contract.

• Repeated several times that “we are in Germany” and that “everything is in German” in a way that felt discriminatory.

• Asked me if I had a neighbor or friend to help me understand things related to contracts in German — and when I told him I did not, he said: “I don’t believe you.”

This level of treatment is completely unprofessional, unethical, and unacceptable for any company, especially one like Telekom. 

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I kindly request the following actions:

• That this call be reviewed for quality control and appropriate action taken.

• Telekom investigated the false information I was given about my data plan and provided a fair resolution.

• That I receive a written reply regarding the outcome of this complaint.

After I recieved email without name and reply option and there was no basic solution to the problem! 

Your response does not resolve the issue of my complaint. When I signed my contract in the Telekom shop, I was clearly told by the sales representative that:

• My data would increase to 10GB/month after 3 months.

• The monthly fee would remain at €24.90.

This was a key reason why I agreed to the contract. Now, not only am I receiving only 5GB, but I’m being told to pay more (€29.95) for a plan I never agreed to. This is a clear case of misleading sales information, and I feel deceived.

If there will be no decision from your side regarding this issue I will escalate complaints to Bundesnetzagentur!

I expect a prompt and professional response.