Hi. I have not received a confirmation email and therefore cannot administrate my account online at all.
The following are blocked because of errors on Telekoms side:
- There is absolutely no option to resend this email in the online customer center
- There is no option to insert a contract without a confirmed email
- There is no online chat available because everybody is busy
- There is no option in the contact form to contact them about this
- The hotline is only available in German and they will not speak to my partner
Leaving the only option in-store. Can they sort out these issues in-store or am I going to be left with a broken chip in my phone next week when my first month of my Magenta M plan expires?
.webp)
vor 2 Stunden
To ensure the team can assist you, you need to complete your profile.
Click on your avatar in the top right corner, then go to Settings:
1. Enter your phone number.
2. Enter your customer number.
3. In the "Additional Information" field, indicate the best time to reach you by phone. The team is active here daily from 7 a.m. to 11 p.m.
For the call, please also have your customer number and the last 6 digits of your IBAN ready for verification purposes.
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vor einer Stunde
Hi Marcel,
I do not need a phone call for someone to send the confirmation e-mail. It's the 21st century, please just send the confirmation e-mail.
Kunden-Nr and Mobilfunk-Nr are filled out.
Thanks
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vor einer Stunde
@Briede Ieva
For verification purposes, a phone call is required first. The team will not take any action until this has been done. If you would prefer not to do this, you will unfortunately need to explore other contact channels, such as chat or WhatsApp.0
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